Privacy Policy for Genera

Effective Date: Dec 16, 2023

This Privacy Policy describes how Genera LLC ("Company," "we," "us," or "our") collects, uses, and discloses information about you through our software-as-a-service (SaaS) platform, websites, and any other services we provide (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect

We collect various types of information for various purposes to provide and improve our Services to you.

a. Information You Provide to Us

Account Information: When you register for an account, we collect personal information such as your name, email address, company name, billing address, and payment information.
Communication Information: We collect information you provide when you communicate with us, such as customer support inquiries, feedback, or survey responses.
Content and Usage Data: Information you upload, create, or store through the Services (e.g., project data, documents, user inputs within the application).

b. Information We Collect Automatically

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Usage Details: Details of your access to and use of the Services, including traffic data, logs, and other communication data and the resources that you access and use on or through the Services.
Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and unique device identifiers.
Location Information: We may collect general location information (e.g., IP address-based location).
Cookies and Other Tracking Technologies: We use cookies and similar technologies (like web beacons and pixels) to collect information, remember your preferences, and improve your experience. You can find more information about how we use cookies in our [Link to Cookie Policy, if separate, otherwise state here: "Cookie Policy" section below].

c. Information We Collect from Third Parties

We may receive information about you from third-party sources, such as:

Integration Partners: If you integrate our Services with third-party applications, we may receive information from those applications.
Marketing and Analytics Providers: We may receive information from third-party marketing and analytics providers to help us understand our users and improve our marketing efforts.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: To operate, maintain, and provide all features of the Services, including processing transactions and managing your account.
To Improve Our Services: To understand how users interact with our Services, to develop new features, and to improve the overall user experience.
To Communicate with You: To send you service-related communications (e.g., technical notices, security alerts, updates), marketing communications, and respond to your inquiries.
For Billing and Payments: To process payments and manage billing for your subscription.
For Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, or other harmful or illegal activities.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
For Research and Analytics: To perform research, analysis, and generate aggregated or de-identified data for business intelligence and product development.

3. How We Share Your Information

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
With Your Consent: We may disclose your personal information for any purpose with your consent.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a subpoena).
To Protect Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Aggregated or De-identified Information: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

However, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

5. Data Retention

We retain personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. The retention period for different types of personal information may vary depending on the purpose of collection and our legal obligations.

6. Your Choices and Rights

You have certain choices regarding the personal information you provide to us:

Access and Correction: You can review and change your personal information by logging into the Services and visiting your account profile page.
Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Data Deletion: In some cases, you may request the deletion of your personal information. Please note that we may be required to retain certain information by law or for legitimate business purposes.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Services or through any of its features, register on the Services, make any purchases through the Services, use any of the interactive or public comment features of the Services, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [Your Contact Email Address].

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after we post a revised Privacy Policy means that you accept and agree to the changes.

10. Contact Us

If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:

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